If you are having computer trouble such as emails not working, annoying pop-ups that just seem to never go away, or you just cannot seem to get your printer driver to install, we can fix a lot of these issues remotely. As long as you have a stable internet connection we can help solve the problem without you needing to leave your home or business or requiring an onsite visit.
After we have fixed any issues we will notify you that the remote session will be permanently terminated which will remove our access software from your computer giving full control back to you without the worry of having anything lingering in the background. Give us a call on (03) 6343 1700 and we can advise you of the quickest way to get your problems fixed.
Whether it is a printer playing up, the internet being slow, Wi-Fi connectivity issues, your computer not starting up correctly, or everything in between, we can fix it for you so you can concentrate on everything else you need to do and have all your issues resolved quickly.
Just because our office shuts at 5:00 pm, this does not mean our service stops, even on weekends and public holidays. If you are having technical issues, we are always here to help, whether remotely or you require an on-site visit. Call us on (03) 6343 1700 and press 1 to get in touch with our after-hours tech who will be able to help get you back up and running with as little downtime as possible.
Please be aware after-hours support is charged at a higher rate and is a minimum of 30 minutes labour charge. If an onsite visit is required that will also incur an additional fee and will have a minimum of 1 hour labour charge. All fees will be discussed with you before proceeding with any technical support.
We can put an agreement in place that keeps you up to date and running smoothly and if anything does go wrong you can be stress free knowing we will be there to help solve the issue.
We do offer reduced rates depending on the frequency and length of jobs required.